TERMS & CONDITIONS

©2019 Realinsoles.com. All rights reserved.

Thank you for visiting www.realinsoles.com website.
We recommend that you read the following terms and conditions carefully before using the website.

 

Introduction
These terms and conditions relate to goods which you offer to purchase from the Realinsoles.com online store (“our/this website”). Please read these terms and conditions, which govern your use of this website and our supply to you of any goods which you offer to purchase through our on-line facilities. We will be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please feel free to e-mail us at info@realinsoles.com, or call us on +30 69 74 35 33 67, Monday to Friday: 09:00PM – 6:00AM PST. By making an offer to purchase, you agree to be bound by the whole provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order.

 

Your Agreement with Us
These terms and conditions, together with the Order Form, Confirmation Form, Privacy Policy, constitute the entire agreement between you and us relating to the provision of the Goods (“the Agreement”), and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this, and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions, and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in these terms and conditions.
Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject the offer to purchase. The Agreement is concluded only when we have accepted your order by sending you a Confirmation Form (with the date of conclusion of the Agreement being the date shown on that Confirmation Form).

 

General
Payment can be made using any of the methods listed on this web site [payment] and will be debited when we have accepted your offer to purchase.
All prices are quoted in Euros.
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase and a full refund will be given.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description or price, or (ii) retracting your offer to purchase and receiving a full refund if the Goods have been paid for.

 

Shipping and Delivery Details
All deliveries are subject to stock availability and authorization of your payment.
We shall endeavor to ship the Goods you have ordered within 3-4 working day after we receive your payment, as long as the goods selected are marked as “in stock”. Delivery time following shipment depends on country of destination. The average delivery time following shipment is 2-3 working days. If there are any delays we will notify you of such delay as soon as possible.

We can either deliver your order to the billing address of the card used for payment, or you can specify an alternative address such as a workplace, university or friend/family address at the checkout.
International delivery costs is free for countries in the EU. If there are any delays, we will notify you of such delay as soon as possible.

 

Returns Policy
We hope you’re happy with your new “Real insoles” purchase!

If you have purchased your insoles from our official website https://www.realinsoles.com/ within 14 days, please see our return/exchange policy below.

Returned items must comply with our returns policy:

  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • Insoles must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box. We highly recommend when trying on the sandals to stand on a carpeted order to protect the soles with unpleasant markings.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Also, please include a notice that clearly states your personal information and request. Pack the sandals carefully in their original box and a secure outer wrapper and send them back clearly addressed to: REALINSOLES (MANEL MEDICAL GROUP), 6th Agias Olgas Road, Nea Ionia, Athens, 142 33, Greece.

In order to ensure a timely and secure return, we suggest using our own shipping service ELTA. If the item is defective, or if we’ve made a mistake with your order, we will be able to offer a full refund for your sandals or an exchange and reimburse your postage costs if applicable.

 

Security & Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order. We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information.
Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to offer you the opportunity to purchase from us, to fulfill the delivery of the goods to you, and as is necessary to process credit or debit card payments.
Your privacy and confidence will be respected at all times. The security of your transaction is important to us and to prevent any details being seen by unauthorized persons it is protected throughout the payment process. To do this we use a secure server to encrypt the information before it is sent to the payments processor.

 

Distance Selling Regulations
Under the Distance Selling Regulations, you have fourteen working days from the Commencement Date (“the cooling-off period”) in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us.
If you wish to cancel the Agreement under the Distance Selling Regulations, you must notify us of this fact in writing and send your notification to us by e-mail or post within the cooling-off period. Full contact details are set out below.
On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. Unless you originally received substitute goods, you will be liable for the costs of returning the Goods to us, and we will not reimburse you for this.
Goods must be adequately sealed in the original packaging. Fully complete the returns form included with the delivery package, this will ensure that you receive your refund or replacement goods promptly; please make sure that you have addressed the package clearly with our address. Make sure that you get a certificate of posting from the Post Office as proof that you have sent the package. THIS DOES NOT APPLY TO SALE, MADE TO ORDER AND PREORDER ITEMS.

 

Limitation of Liability
Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.
To the fullest extent permitted by applicable law, we disclaim all liability for our employees’ or sub-contractors’ negligence. We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law. Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising. Every provision of this clause excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.

 

Indemnity
IMPORTANT: IN THIS CLAUSE YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.

 

Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on +30 69 74 35 33 67, Monday to Friday: 09:00PM – 6:00AM PST, or e-mail us at info@realinsoles.com or write to us at: REALINSOLES (MANEL MEDICAL GROUP), 6th Agias Olgas Road, Nea Ionia, Athens, 142 33, Greece. We shall respond to any communication received by us as quickly as we can.

 

Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with Greek law and you agree to submit to the non-exclusive jurisdiction of the Greek courts. You are responsible for compliance with any applicable laws of the country from which you access our website.

PRIVACY POLICY

 

This Privacy Policy aims to give you information on how we collect and process your personal data.

We are delighted that you have shown interest in our business. Data protection is of a particularly high priority for the management of REALINSOLES.COM. The REALINSOLES.COM website and any other means of collecting personal data are controlled by Realinsoles (Manel Medical Group) Branch, referred to as ‘we’, ‘us’ or ‘our’ throughout this Privacy Policy. We are the primary data controller for the purposes of this website and our registered office is 6th str Agias Olgas – Nea Ionia, Athens, 142 33, Greece.

 

It is important that you read this Privacy Policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This Privacy Policy supplements the other notices and is not intended to override them.

 

We may amend this Privacy Policy at any time by posting the amended terms herein. All amended terms automatically take effect 30 days after they are posted. We will announce any material changes and their rationale to this Privacy Policy through email.

 

This Privacy Policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any REALINSOLES.COM web view where this Privacy Policy appears.

 

Realinsoles (Manel Medical Group) Branch, is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the General Data Protection Regulation. The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to REALINSOLES.COM. By means of this data protection declaration, our business would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

 

By navigating to a REALINSOLES.COM website view, by transacting and by registering an account, you are agreeing to the terms of this Privacy Policy.

 

What personal data do we collect?

 

We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications or browse our website. The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website.

 

What do we use it for:

 

  • Take your orders, process your payments and deliver the items you have purchased;
  • Provide any additional services you have requested, such as our marketing communications;
  • Provide you with help and assistance via our Customer Care team and a personalized experience on our site;
  • provide and improve our services
  • contact you about your account
  • detect, prevent, mitigate and investigate fraudulent or illegal activities.

We process personal data relating to your interaction (transactions, site visits, app usage) with REALINSOLES.COM to enable us to personalize your experience with REALINSOLES.COM. This processing constitutes profiling under the GDPR and we process your personal data in this way as it is in our legitimate interest to offer you a personalized experience on our sites and to provide you with personalized advertising and marketing.

 

You can opt out of sales and marketing communications from us at any time.

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. Where a legal requirement obliges the retention of personal data for a specific minimum period, we will retain data for at least that period. When we determine the maximum retention duration of any personal data we hold we do so with regard to our legitimate interests to retain data, our obligation under the GDPR to minimize data we hold with what we do hold as personal data being kept proportionate; the nature, and sensitivity of the personal data and the potential risk of harm from unauthorized use or disclosure of your personal data.

 

We use and retain your personal information to provide, improve and personalize our service to:

  • Offer you site content that includes items and services that you may like and to keep track of your basket
  • Customize, measure and improve our services
  • Hold views between web and mobile sites, deep linking and device linking
  • Provide other services requested by you as described when we collect the information

Where we have the right to do so, we shall use and retain your personal information to personalize communications, to contact you, either via email, telephone, social media, text messages or postal mail in order to inform you of account activity, delivery fulfilment and marketing related activity.

 

We retain your personal information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with legal requirements, prevent fraud and resolve disputes. After it is no longer necessary for us to retain your personal information, we dispose of it securely according to our data retention and deletion policies.

 

Your rights

 

The General Data Protection Regulation provides for rights of access, modification and deletion of your personal information.

You can submit your rights servicing request here.

Under the Law, the GDPR provides you with the following rights:

 

The right of access

Your right to obtain confirmation as to whether or not personal data are being processed, and, where how we are using that data, access to the personal data along with details regarding the nature of processing.

 

The right of rectification

Your right to obtain the rectification of inaccurate personal data.

 

The right of portability

Your right to receive the personal data provided to us, in a structured, commonly used and machine-readable format.

 

The right to be forgotten

Your right to erase your personal data.

 

The right to restrict processing

Your right for your data to be effectively ‘frozen’; stored and not further processed.

 

The right to object

Your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.
Ask us to supply the personal data we hold about you in an easy readable electronic format, or transfer that data direct to a third party nominated by you.

Disclosure and security

 

We protect your information using measures that reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.

 

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with other government departments for legal reasons.

 

In doing so we may disclose your personal information to authorized third party service providers who help us to provide our services such as:

  • Payment providers to facilitate purchases
  • Fulfilment providers to facilitate order management, packaging and delivery
  • Marketing and advertising providers in order to personalize your experience

Where legally compelling grounds exist, we may also disclose your personal information to governmental and law enforcement agencies, and otherwise in the defence of legal claims.

 

We protect your information using measures that reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We won’t share your information with any other organizations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.

 

If we were to be acquired by another company, we may share information with them and we will require that company to agree follow this Privacy Policy with respect to your personal information.